We do not sell your data. Ever.

• We do not sell your data. We never will.
• We do not sell or rent your customers’ data either. It is yours, not ours.
• We collect what we need to run your front office, and nothing else.
• You can ask us what we hold, correct it, or have it deleted. Just email us.

StayBookt, based in Toronto, Ontario, Canada, is responsible for the personal information described here. For anything at all, including a request to see or delete your data, email info@staybookt.com. A founder reads that inbox.

We collect basic, aggregated analytics: which pages were viewed, roughly where in the world the visit came from, what device was used, and which site referred you. We use this to understand whether the website is working. It is not used to identify you personally.

You are not required to give us anything to read this site. There is no account, no paywall, and no forced sign-up.

When you book a call we collect your name, your email address, and whatever you choose to tell us about your business. Before the call we also look at publicly available information about your business: your website, your Google listing, your reviews, and how you appear in search.

We also try to hire you. Before the call we contact your business the way an ordinary customer would: we call your line, we text your listing, and we try to book a job. We do it so we can show you what actually happens when someone tries to give you money. We use it only to prepare for your call and to show you the result. We do not publish it, share it, or sell it, and if you ask us to delete it, we delete it.

To run your front office we handle information about your business and about your customers, including names, phone numbers, email addresses, addresses, job details, call recordings, message threads and payment status.

Your customers’ data belongs to you, not to us. We handle it on your behalf, to do the job you have hired us to do, and for nothing else. We do not use it to build a product, to market to your customers on our own behalf, or to help another business. If you leave, you take it with you and we delete our working copies on request.

• To answer your calls and texts and book your jobs. That is the service.
• To send quotes, reminders and follow-ups on your behalf.
• To ask your customers for reviews, where they have consented to be contacted.
• To give you your morning brief and show you what happened.
• To bill you, and to keep the records the law requires us to keep.

We do not collect information “in case it is useful later”. If we do not need it to do the job, we do not want it.

We use a small number of service providers to run the business. They only get what they need, and they are not allowed to use it for their own purposes:

• Hosting and website infrastructure.
• Calendar and booking software, for scheduling calls with us.
• Telephony and messaging providers, to carry the calls and texts.
• Website analytics.
• AI providers, to draft and handle everyday responses.
• Google, for your Business Profile and search presence.

Some of these providers process data outside Canada, including in the United States. Where that happens, the data is subject to the laws of that country. We will name any specific provider on request; just ask.

We will also disclose information if the law requires it. We will tell you when that happens, unless we are legally forbidden from telling you.

We use AI to handle everyday calls, texts and bookings, with a real person stepping in on anything unusual. That means customer messages may be processed by an AI provider in order to generate a reply.

We do not allow those providers to train their public models on your business data or your customers’ data, and we configure our accounts accordingly. If that ever stops being true, we will tell you before it does, not after.

We use a small number of cookies for analytics and to make the site work. We do not use advertising cookies to follow you around the internet, and we do not run a consent banner designed to trick you into clicking yes.

You can block cookies in your browser and this site will still work.

Prospect information from a call we never won: deleted within twelve months, or immediately if you ask. Client and customer data: kept while we work together and for as long as the law requires afterwards, then deleted. Financial records: kept for seven years, because Canadian tax law says so.

Under Canadian privacy law you can ask us to:

• Tell you what personal information we hold about you.
• Correct it if it is wrong.
• Delete it, where we are not legally required to keep it.
• Stop using it for a particular purpose.

Email info@staybookt.com and we will respond within thirty days, and usually a lot sooner. If we get it wrong and you are not satisfied with how we handle your complaint, you can escalate to the Office of the Privacy Commissioner of Canada.

We protect data with access controls, encryption in transit, and the principle that people only get access to what they need. No system is perfect. If there is ever a breach that puts you at real risk, we will tell you and the regulator, promptly and in plain language.

If we change this policy we will post the new version here and update the date at the top. If a change materially affects a client, we will tell that client directly.