The deal, in plain English.

StayBookt (“StayBookt”, “we”, “us”) is based in Toronto, Ontario, Canada. You can reach a human at info@staybookt.com.

These terms apply when you use this website and when you buy our service. If you sign a separate written agreement with us, that agreement wins wherever the two disagree.

We are an operator, not a software vendor. We run the front office of your business. In practice that means we do some or all of the following on your behalf:

• Build, host and maintain your website.
• Set up and manage your Google Business Profile and other listings.
• Answer calls and texts to your business, using a mix of AI and real people.
• Book jobs onto your calendar, confirm them and send reminders.
• Follow up the quotes you send until you get a yes or a no.
• Take payment from your customers on your behalf, into your own account.
• Ask your customers for reviews and bring past customers back.
• Reply to your reviews publicly, in your name, including the bad ones.
• Send you a short brief each morning.

The exact scope for your business is agreed with you before we start, and it can change by agreement. We do not do the work itself and we are not responsible for the quality, safety, licensing or insurance of the work you perform.

To do this job, we communicate with your customers as your business. You authorise us to answer, text and email on your behalf, to tell your customers your prices, to take payment from them on your behalf, and to post public replies to your reviews under your name, using your name, your prices and your service area, as agreed with you during setup.

On reviews specifically: a real person writes every reply to a negative review before it goes anywhere near your listing, and you can tell us at any time to stop replying, to change how we reply, or to send anything to you first. We never write the review itself and we never ask anyone to write one that is not true.

You remain responsible for what your business promises. You must give us accurate pricing, availability and service information, and tell us promptly when it changes. If we tell a customer a price because that is the price you gave us, that price is yours.

We follow Canadian anti-spam law (CASL) and equivalent rules when we message on your behalf. We will not send marketing messages to people who have not consented, and we honour unsubscribes.

The plan is $199/mth USD, plus applicable taxes. There is nothing to pay upfront: no build fee, no setup fee. Billing starts when your service goes live and runs monthly in advance.

There is no fixed term and no lock-in. The plan runs month to month from the day it goes live. You may cancel at any time on thirty days written notice, with no penalty and no exit fee. We build your website before you have paid us a dollar, so the risk of that sits with us, which is where it belongs.

Calls and texts are unlimited. We do not bill per minute and we do not charge overage, whatever your busiest month looks like.

Two things sit outside the $199, and this is the whole list. Your domain registration, roughly twenty dollars a year, passed through at cost and yours anyway. And the fee Stripe or Square charge on card payments, which is theirs, not ours, and which we do not mark up. If a third ever comes up, we agree it with you in writing first, or we do not spend it.

We take payment from your customers so you are not the one chasing a card at the end of a job. The money is yours and it goes straight to you. It lands in a payment account in your name, with Stripe or Square. It never passes through a StayBookt account and we never hold it, not for a day.

That account is yours. We help you set it up and we run it as part of the service, but it is in your name, and if you leave you keep it, along with anything in flight. There is nothing for us to release.

Stripe and Square charge their own fee on card payments, in the region of 2.9% plus thirty cents, set by them and not by us. That fee is theirs. It comes out of what you collect, the same as it would with any card processing, we do not mark it up, and we take no share of it and no cut of the job.

Refunds and chargebacks are yours: it is your sale, your work and your call, so you decide what to refund and you bear a disputed charge. The one exception is our own mistake. If a dispute traces back to something we got wrong, a price we quoted you did not give us or a job we booked you did not agree to, we tell you before your customer does, you decide what you want to honour, and we are the ones who go back to them and sort it out.

For the first ninety days of live service you may change your mind for any reason at all, and we refund every month you have paid. You do not have to show that we failed, and we do not get to decide whether your reason is good enough. No forms and no argument. Email us and say so.

You keep the website either way. We will hand over the code, the domain and the logins, and we will not hold anything hostage.

Inside the first ninety days, cancel for any reason and get every month back. See above.

After that, you can cancel at any time on thirty days written notice, with no penalty and no exit fee. Email us. We will confirm in writing, stop the billing after the notice period, and run a proper handover: your website, your domain, your Google Business Profile, your customer list and your reviews all go with you.

We do not charge an exit fee, and we do not hold your business hostage to keep you.

Yours. Your business name and brand. Your domain. Your website, including the code we write for it. Your Google Business Profile. Your customer list, your call recordings and your reviews. Your phone number. All of it is yours while we work together and after we stop.

Ours. The systems, tooling, automations, prompts, models and internal playbooks we use to run front offices. Those stay ours. You get the benefit of them while you work with us; you do not get to keep or resell the machinery.

• Accurate information about your prices, your service area and your availability.
• The licences, certifications and insurance your work requires.
• The access we need to do the job: your listing, your calendar, your phone number.
• A reply when we ask you to approve something that only you can approve.

If we cannot get the access or the answers we need, we cannot do the job, and we will tell you that rather than quietly under-deliver.

We use AI to handle everyday calls, texts and bookings so nothing gets missed at two in the morning. A real person on our team steps in on anything unusual or high-stakes before it reaches your customer.

AI is a tool we use to deliver the service. It is not the product, and it does not remove our responsibility. If our system gets something wrong, that is on us, not on the software.

The monthly fee is the entire commercial relationship. We do not take a commission on your jobs, a percentage of your revenue, a success fee, or any share of what your business is worth, now or when you sell it. There is no equity, no earn-out and no claim on the value of your company, and nothing on this website or in your plan creates one.

If we ever want to work with you on a different basis, that would be a separate conversation and a separate written agreement that you would be entirely free to decline. Until you sign such a thing, it does not exist.

We will do this job properly, and if we get something wrong we will fix it. But we are a small company and we have to be honest about limits.

We are not liable for indirect or consequential losses, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period. We are not liable for outages or failures in third-party services we depend on, such as Google, telecom carriers or your own hosting, though we will work to resolve them.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there. Any dispute goes to the courts of Ontario.

If we change these terms, we will post the new version here and update the date at the top. If a change materially affects an existing client, we will tell that client directly rather than expecting them to notice a webpage.

Questions about any of this go to info@staybookt.com and a founder will answer.